What to Do Before the Emergency Plumber Arrives | 10 Smart Steps

What to Do Before the Emergency Plumber Arrives

1. Turn Off the Water Supply

Locate your main water shut-off valve and turn it off immediately to prevent flooding or further leaks. This is usually near the water meter or where the main line enters your home.

2. Assess the Situation

Identify the type of plumbing emergency—whether it’s a burst pipe, overflowing toilet, or leaking water heater. This helps you explain the problem clearly when the plumber arrives.

3. Clear the Area

Remove valuables, furniture, and belongings from the affected area to prevent water damage and make space for the plumber to work.

4. Contain the Water

Use towels, mops, or buckets to remove excess water. Quick action can limit damage to floors, walls, and furniture.

5. Turn Off Electrical Power if Needed

If water has reached outlets or electrical appliances, switch off the power to the affected area—or your entire home—to prevent electrical hazards.

6. Document the Damage

Take photos or videos of the incident for insurance claims. Capture both the source of the leak and any resulting property damage.

7. Communicate with the Plumber

When the plumber arrives, explain the situation, what steps you’ve taken, and where the problem is located.

8. Avoid DIY Fixes

Resist the urge to perform temporary repairs. Incorrect fixes can make the issue worse or create safety hazards.

9. Follow the Plumber’s Advice

Ask questions and follow the plumber’s recommendations for repairs, restoration, and preventing future emergencies.

10. Prepare for Next Time

Once the situation is resolved, consider regular plumbing inspections and emergency preparedness steps to avoid repeat issues.